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Waste Approvals Manager Sr | Waste Management | Fresno, CA Waste Management, Inc., a Fortune 200 Company, is the leading provider of comprehensive waste and environmental services in North America. The Company is strongly committed to a foundation of financial strength, operating excellence and superior customer service. We offer a full range of environmental services to 22 million residential, industrial, municipal and commercial customers. Come and join our team! I. Job Summary Provides leadership to the Customer Service Team consisting of Industrial Customer Service Representatives and Industrial Inside Sales Representatives. Provides analytical and specialized administrative support, troubleshooting and coordination activities of a non-routine nature. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Provides daily direction and leadership to the Customer Service Team including training, development and performance management. This includes the definition of performance standards, communication of performance expectations, the delivery of work assignments, review and documentation of performance and training, coaching and employee feedback. Establishes and maintains a high level of customer satisfaction by ensuring that prospective and existing customers are satisfied with Waste Management's service. Facilitates customer complaints, requests for information or special requests. Coordinates customer site tours and audits. This includes scheduling, assistance with logistics, promulgating company information, conducting tours and audits, completing of all audit packages prior to customer arrival, satisfying customer consideration and follow-up on unresolved issues. Provides specialized customer support including the investigation and analysis of issues for expedient resolution, troubleshooting of customer requests regarding Company procedures, regulatory mandates, profile changes, pre-approved manifest reviews, QZ/QC checks and requests for other information. Effectively utilizes, coordinates and cultivates strong relationships with Sales, Approvals, Laboratories and Operations to ensure the delivery of high quality and timely service to customers. This includes administrative support, troubleshooting and assistance in obtaining information, answering questions, reviewing letters requiring profile changes and resolving problems and special requests. Acts as a central point of contact and interface between customers/prospects, sales and disposal sites. Provides sales support and acts as the liaison between the sales team and their respective customers to help maximize selling time for outside sales personnel. This includes the review and preparation of approval contracts and confirmation letters when necessary to expedite the contracting and approval process. III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of non-supervisory employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: High school diploma or G.E.D., and four to six years previous experience. Preferred: Associate's Degree, or equivalent experience, and four to six years previous experience. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required. From everyday collection to environmental protection, Think Green, Think Waste Management! Waste Management is proud to be a diverse and equal opportunity employer. We offer a competitive salary and benefits package. To learn more about our Fortune 200 Company go to: http://www.wm.com To apply for this position, please copy and paste the following link into your browser address bar: http://wm.contacthr.com/12929180 or submit your resume and salary requirements through our homepage at https://wm.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=7521&szCareerPortalID=150&szUniqueCareerPortalID=c1dddf7b-df3a-462e-86fe-366a841b1155